The Customer Service Mandate

A Call to Action for Medical Group Executives

Learn why exceptional customer service is so vital in this equation and access 13 lessons for building a medical group where service isn’t just a one-time initiative—it’s a core cultural tenet.

Customer service in health care

To become a truly world-class service provider, medical groups must concentrate on three objectives: making an organizational commitment to service, engaging providers and staff, and improving the capture and use of patient feedback.

Access 13 lessons for building a medical group where service isn’t just a one-time initiative—it’s a core cultural tenet.

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The Customer Service Mandate Toolkit

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