How to determine staffing needs for direct-to-consumer telehealth


Direct-to-consumer (DTC) telehealth has the potential to remedy the two access challenges that medical groups face: clinician capacity and coverage (extended hours and geographic reach). However, the success of a DTC telehealth program—and its profitability—relies on staffing it to ensure both coverage and efficiency.

Medical groups partnering with a telehealth platform vendor can approach this in a number of ways. Use this decision guide to help you assess the optimal staffing plan for your group.

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