Expanding Telehealth to Specialty and Chronic Care

Read this brief to learn three ways providers are using a broader array of virtual visits to increase capacity and panel size, engage care influencers, and recruit patients from broader geographies.


Most providers launch their direct-to-consumer telehealth services by offering virtual primary care visits for simple conditions such as sore throats or colds.

As technology improves and both physicians and consumers become more comfortable with virtual care, progressive organizations are now expanding virtual services to include specialty and chronic care. This study examines how providers are using a broader array of virtual visits to:

  • Increase capacity and panel size
  • Engage care influencers
  • Recruit patients from broader geographies

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