What do consumers want from health care?

Top findings from our three consumer choice surveys

Consumer care preferences

Download this infographic to see top results from three of our consumer choice surveys.

You know you need to exceed consumers’ expectations—both to attract patients and to keep them loyal. But what exactly do consumers want? And what should you prioritize first?

We surveyed thousands of consumers across the United States to better understand those expectations and learn what drives their health care decisions. Here, we’ve compiled the top findings from our three consumer choice surveys to help you attract patients for on-demand services, retain patients in primary care, and win self-referrals in specialty care.

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Want more from the surveys? Check out the full results

Download our research briefs to see the full results of each survey and learn key takeaways from each one.

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