What are Consumers Getting from Primary Care?

Jodi Askew, Senior Analyst

Advisory Board’s consumer surveys have told us what patients want from primary care: quick access, convenient location, and provider continuity. But do you ever wonder what they’re currently getting from their primary care experience? 

Our benchmarks reveal the average consumer’s experience across primary care scheduling, travel and wait time, utilization, and continuity metrics. Planners can use these benchmarks to identify opportunities to better meet consumer expectations across their practices. 


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