Hospitals' ability to improve cost and quality performance depends on staff at every level within the organization. Yet there's a troubling disconnect between expectations for the organization and those for frontline staff.
Providers are increasingly held to an 'A for outcomes' standard, but they continue to hand out 'A's for effort' to their frontline staff.
We've found the most successful way to align individual behavior with organizational strategy is to instill accountability—rather than hold staff accountable.
Watch the HR Advancement Center's Steven Berkow explain the four key levers for driving shared responsibility and staff commitment to organizational success.
More on how to instill frontline accountability
Visit our frontline accountability topic page to browse the latest best practice research, expert guidance, webconferences, and more from across the Advisory Board, and check out our on-demand webconference to dive deeper into making a culture of accountability a reality at your organization.
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Communicating organizational goals as frontline objectives