Instilling accountability with a collective bargaining agreement
Frontline accountability series
Focus on What You Can Do
How can you instill frontline accountability when you have a collective bargaining agreement (CBA) in place? While a CBA may complicate your efforts, there's still a lot you can move forward on, including:
- Staff communication. Improve transparency around performance tracking efforts and communicate with frontline staff about how their individual unit or department is doing on key performance goals.
- Staff collaboration. Discuss promising improvement opportunities with your staff—and work with them to execute those initiatives.
- Staff investment. Increase education and training for staff who are proving critical to improvement efforts or pair them with peer coaches.
More in this Series
Steven Berkow shows how to help frontline staff connect the dots between their daily work and organizational success.
Visit the frontline accountability topic page to browse the latest best practice research, expert guidance, webconferences, and more from across the Advisory Board.
HR Investment Center members can read our study, Hardwiring Accountability at the Front Line, to learn our two-part accountability framework and 17 ways to implement it.