The problem with member engagement

Learn about a new framework for lowering medical spend and increasing satisfaction.

Health plans are wasting valuable resources by looking solely to member engagement for improved relations. Members don’t want to engage with a health plan—but they also don’t always make the best decisions. Plans can lower medical spend and increase member satisfaction if they start focusing on alternative actions and potential outcomes.

Russell Davis, Managing Director for the Health Plan Advisory Council, explains more.

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What Can You Expect Technology to Do for Consumer Engagement?

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