Health plans today must balance conflicting demands of managing costs and minimizing member disruption—all while sharing responsibilities and risk with providers and consumers. This forces plans to focus on the highest cost members, driving an insurance product that is invisible for healthy members and cumbersome for those who use it.
At a time when purchasers and the public clamor for ever lower costs and question plans’ strategic purpose, plans are eroding their value as a financial protector and gateway to care. To retain a sustainable membership rather than be pushed to the margins, plans must recapture their central position between purchasers, providers, and members.
Join our 2019 National Meeting for strategic guidance and practical examples to build a productive relationship with members—without diminishing their experiences.
This year, Health Plan Advisory Council members have the option of attending three distinct, in-person meeting types, depending on your specific product lines.