IT Performance Benchmarking

Challenges, options, and recommendations for meaningful comparisons

IT benchmarking is the equivalent of evidence-based medicine for the IT department. However, the lack of readily-available, valid, and comparable benchmarks can frustrate IT leaders seeking to illustrate their department's efficiency and effectiveness.

Organizational cost pressures and the increased demand for IT services intensify the competition for scarce resources. Benchmarks help to ensure tight management of IT assets and envision what changes should be made to align with your organization's strategic goals.

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