Beyond Compliance: Patient Engagement from the Patient's Perspective

Doug Thompson, Shelly Yu

In today’s health care market, patients have more choices than ever before. And retaining patients by providing superior customer service is becoming an increasing priority for provider networks. 

But it's important to remember that patient satisfaction does not always equal patient loyalty: current patient engagement efforts that focus only on compliance and activation are generally insufficient to win this loyalty.

Read on to find out how IT can play a powerful role in meeting unique needs and gaining the loyalty of different patient groups.

This is a preview of restricted content.

Full access to this content is reserved for Health Care IT Advisor members. Log in now or learn more about Health Care IT Advisor.

Next, Check Out

Earning Patient Loyalty: How IT Can Help

More

Join the discussion

Please log in to comment.
Close

Forgot your password?


Not an Advisory Board Member? Click here to register

Close

Members please Log In

LOG IN

Forgot your password?


Not an Advisory Board Member? Click here to register