Managing Technology Vendor Relationships

Focus on application and technical expertise

The relationship between a technology vendor and a health care organization is critical, but often presents challenges. Health providers rely on their vendors not only for the development and delivery of a functional application, but also for the service component of their products. A vendor’s expertise and technical knowledge is essential for the proper implementation, adoption, and maintenance of its systems.

This briefing highlights some recommended practices that can help IT leaders navigate their technology vendor relationships.

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