Restoring Customer Trust

How Suppliers Can Lay the Foundation for Meaningful Provider Partnerships

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About This Series

Trust between health care providers and suppliers is essential for sustainable “win-win” partnerships. But too often, neither party knows where to begin to form or restore trust.

This two-part webconference series highlights the most overlooked ways suppliers can earn (and maintain) the trust of their provider customers to help your organization:

  • Develop an internal infrastructure that drives the right employee behaviors through innovative approaches to staff recruitment, training and development, and performance management
  • Undertake small, genuine acts of transparency, commitment, and goodwill that serve as building blocks for strong business-to-business collaborations

We’ll also profile partnerships between suppliers and providers that resulted from fostering trust—allowing for risk-taking, experimentation, and shared accountability for delivering higher quality, lower cost care.

Establish Organizational Commitment to Trust-Building

April 24  | 1-2 p.m. ET

Explore strategies to align your organizational infrastructure to encourage the type of customer interactions that build trust, from senior leadership through front-line sales reps.

Presenter: Patrick Testa

View the On-Demand Presentation:

Watch the video Stream video recording

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Build Trust Within Your Customer Relationships

May 7 | 1-2 p.m. ET

Review the most important actions your team can take today to strengthen trust with providers and lay the groundwork for meaningful partnerships.

Presenter: Katy Watters

View the On-Demand Presentation:

Watch the video Stream video recording

Download PDF Download PDF

Topics: Interpersonal Relationships, People Skills, Skill Development, Workforce, Orientation and Onboarding, Recruitment and Retention, Performance Management, Leadership, Mentoring and Coaching, Compensation, Labor Expense, Supply Chain, Finance