At the Helm

Insights for the C-suite

The supply chain is broken. Now what?

Erin Lane , Brandi Greenberg August 13, 2020

The global health care supply chain failed us in spectacular fashion. Not only have hospitals and providers faced life-threatening shortages of personal protective equipment, ventilators, and Covid-19 testing supplies and pharmaceuticals—shortages that are far from resolved—but the promise of safe and effective Covid-19 vaccines is tempered by serious questions about our ability to produce and distribute the supplies necessary to administer such vaccines at scale.

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How Harvard Pilgrim's CEO navigated an $8B merger—and how he's envisioning a post-Covid future of health care

by Eric Larsen, President, larsene@advisory.com July 29, 2020

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Michael Carson, president and CEO of Harvard Pilgrim Health Care, talks about combining with Tufts Health Plan; how Harvard Pilgrim is supporting health systems during the pandemic;  and how his unorthodox background—including semi-pro soccer in Germany, the U.S. Air Force, and Anheuser-Busch—prepared him for his current role.

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'A movement that cannot be silenced': CommonSpirit CEO Lloyd Dean on confronting racism in health care

by Eric Larsen, President, larsene@advisory.com, and Robert Musslewhite, CEO of Optum Insight, edited by David Willis, Vice President, Advisory Board Research July 21, 2020

Editor's note: The Daily Briefing is published by Advisory Board, a division of Optum. 

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Lloyd H. Dean, CEO of CommonSpirit Health, talks with Eric and OptumInsight CEO Robert Musslewhite about assuming the singular CEO role, the intersection of Covid-19 and racism, and the creation of a "movement that cannot be silenced." 

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10 takeaways: How to build a racially diverse workforce

by Micha'le Simmons, Christopher Kerns, and Amanda Berra July 15, 2020

Workforce diversity and inclusion in the health care industry have been discussed for years—but progress has been slow. Here are some of our recent research findings on how hospital and health system leaders can achieve a more inclusive environment and a diverse workforce.

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8 ways hospitals can maximize their near-term volumes

Shay Pratt July 8, 2020

Last week, our Weekly Advisory webinar focused on the demand outlook for the remainder of 2020. The majority of hospitals and health systems report that patients are coming back quickly, with many organizations nearing pre-Covid-19 utilization levels.

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Mayo Clinic CEO Gianrico Farrugia on why he doesn't want to go back to a pre-pandemic world

Eric Larsen, President, larsene@advisory.com July 7, 2020

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Dr. Gianrico Farrugia, president and CEO of Mayo Clinic, talks about investing in Covid-19 research—including four vaccines in development—while weathering the financial storm of the crisis; why health organizations have "a moral obligation" to transform health care from within; and how Covid-19 accelerated Mayo's strategic vision for the future.

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10 takeaways: How to boost your clinical staff's resilience amid Covid-19

Christopher Kerns , Amanda Berra June 22, 2020

Health care is a people-intensive business, and the industry's ability to navigate through today's crises hinges upon the abilities and engagement of its workforce. Today, that workforce is burned out, stressed, and exhausted. On Thursday, we hosted Advisory Board Vice President Steven Berkow to analyze the nature of the challenge, its strategic consequences for hospitals and health systems, and mitigation steps to take today.

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5 takeaways from health care CSOs on the epidemic's future

Shay Pratt June 19, 2020

We recently held another series of pop-up forums for Chief Strategy Officers (CSOs), virtual networking sessions for small groups of peers to connect and share ideas for managing through an epidemic. CSOs reported on their organizations' "restart" progress and discussed their early forecasts for the rest of the year. Below, we distill their insights into five key takeaways.

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