At the Helm

Insights for the C-suite

'We prefer to be at the table': How Advocate Aurora's sole CEO is making the $12B organization an industry leader

by Eric Larsen, President, larsene@advisory.com December 6, 2019

Editor's note: This interview was updated on December 11, 2019.

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Advocate Aurora Health President and CEO Jim Skogsbergh talks about why parting ways with former co-CEO Nick Turkal wasn't as "salacious" as people speculated, the "irreverence" that makes the organization's current partnerships so successful, and how the $12 billion organization is making sure it's "at the table"—not "on the table"—in a changing industry.

Read more »

CMS' latest transparency rules: A true game changer or much ado about nothing?

by Christopher Kerns, Eric Fontana, Yulan Egan, and Rachel Hollander November 19, 2019

On Friday, CMS released two highly anticipated rules that aim to increase price transparency among health care providers and insurers.

Read more »

Why Quest Diagnostics' CEO isn't content to run the 'world's largest lab'—and where he's taking the $8B company next

by Eric Larsen, President, larsene@advisory.com October 29, 2019

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Steve Rusckowski, chair, president, and CEO of Quest Diagnostics, talks about how diagnostic information services can inflect the country's $3.6 trillion in health care costs, the unexpected upside of the Theranos misadventure, and how Quest is thinking about the drawbacks—and benefits—of the landscape-changing regulatory shift known as PAMA.

Read more »

'An ethical responsibility': How Cleveland Clinic CEO Tom Mihaljevic plans to reach 4M patients by 2024

by Eric Larsen, President, larsene@advisory.com October 9, 2019

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Tom Mihaljevic, president and CEO of Cleveland Clinic, talks about the extraordinary circumstances that took him from Croatia to the Clinic's C-suite, his view on growth as an "ethical responsibility," and why you should call your mother every day.

Read more »

Why Jim Hinton, CEO of Baylor Scott & White Health, says 'there isn't a hospital system of the future'

by Eric Larsen, President, larsene@advisory.com September 25, 2019

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Jim Hinton, CEO of Baylor Scott & White Health (BSW), talks about joining Texas' largest nonprofit health system as an "outsider," the "freedom of capitation," how he's redefined the role of provider-sponsored plans, and some reflections on the BSW-Memorial Hermann merger that didn't come to pass.

Read more »

Hospital mergers always promise 'economies of scale.' Why do so few deliver?

David Willis September 25, 2019

In my three most recent blog posts, I've been unpacking the concept of "systemness"—and seeking to understand why so few systems have been able to achieve it. I've been breaking it down though a four-part framework my Advisory Board colleagues developed, which I initially used to explore first-level systemness, which we define as using scale effectively to build operational advantage, followed by second-level systemness, which we understand as achieving clinical advantage by reducing unwarranted variation in all patient-facing processes.

Read more »

Patrick Conway led the industry in health care transformation at CMS. At Blue Cross NC, he's not stopping.

by Eric Larsen, President, larsene@advisory.com September 12, 2019

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Patrick Conway, president and CEO of Blue Cross Blue Shield North Carolina, talks about the "biggest change in the Blues system in more than 20 years," the family "mission statement" behind his career choices, and how he's challenging the industry on health care transformation—with an unprecedented model of two-sided risk.

Read more »

From Ascension to Intermountain and now 'home' at SSM Health: How Laura Kaiser is 'systematizing' mission-based care

by Eric Larsen, President, larsene@advisory.com September 4, 2019

Welcome to the "Lessons from the C-suite" series, featuring Advisory Board President Eric Larsen's conversations with the most influential leaders in health care.

In this edition, Laura Kaiser, president and CEO of SSM Health, talks about the call to nonprofit health care, SSM Health's legacy of caring for "Our Dear Lords," and why she's completed at least one triathlon almost every year—for the last 36 years.

Read more »