Local Time: Wednesday, 4 March 2020 at 12:00 AEDT
When violence occurs, staff, patients, and families are all at risk for injury. In addition, staff can feel unsafe delivering care. And violence can contribute to increased staff burnout and turnover. Despite the increase in point-of-care violence, many health care leaders are unsure of the best way to address this complex issue. While violence cannot be prevented outright, there are many ways to make frontline staff feel safer and, more importantly, stay safe at work. Royal Melbourne Hospital, located in the Australian state of Victoria, is one organization that has proactively addressed point-of-care violence using an executive-led strategy to support and empower staff to be advocates for their own safety.
Things You’ll Learn:
- How to encourage a culture of reporting instances of violence
- How to dedicate a committee to implement institutional strategy to address violence
- How to share stories, updates with executives
Presenter: Eileen Fennell with Denise Heinjus, Executive Director Nursing Services Royal Melbourne Hospital