Care Transformation Center Blog

The insights, tools, and resources you need to take on population health management

Struggling to keep entry-level staff engaged? Try a performance-based career ladder.

by Colleen Keenan, Pharmacy Executive Forum February 23, 2017

Recruiting highly skilled entry-level staff is tough as it is, but retaining those employees often proves just as tricky. Utilizing an early-tenure career ladder can help you engage your entry-level employees to keep them advancing toward the top of their role.

My colleagues in Advisory Board's HR Advancement Center have identified three main steps that your organization needs to keep in mind when creating career ladders.

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The key to medical neighborhood success? Care compacts.

by Darby Sullivan February 16, 2017

The patient-centered medical home can go only so far in providing comprehensive, coordinated care. To extend the positive elements of the medical home beyond primary care, you need medical neighborhoods—but there are significant communication barriers between PCPs and specialists that must be overcome for the neighborhood model to work.

Fortunately, care compacts provide the mechanism for addressing challenges such as poor feedback loops or collaborative care planning.

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8 resources to jump-start your care variation reduction strategy

by Jenny Moran and Samantha Hunter February 10, 2017

It goes without saying that 2017 is off to an interesting—and unpredictable—start. New executive orders from Washington are coming in fast and furious, and the future of the Affordable Care Act (ACA) continues to hang in the balance.

Despite the current climate of unpredictability, it's clear that providers should continue to focus on reducing unwarranted care variation to improve quality and accelerate financial gains. That will require organizations to have an effective physician alignment strategy, define care pathways, and embed them into daily workflow to ensure easy and accurate follow-through.

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How one hospital reduced avoidable ED visits—by telling patients 'I told you so'

by Petra Esseling February 2, 2017

Better managing avoidable emergency department utilization is a must-do strategy for every care transformation leader.

Patients visit the ED with primary care-treatable needs for a range of reasons. Sometimes education about the right site of care can get patients to choose a more appropriate treatment setting. But for those who choose the ED based on the incorrect assumption that it's always quicker and that the providers are more skilled, education often isn't enough.

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How one simple technology solution protects patients' end-of-life decisions

by Darby Sullivan January 26, 2017

With an aging population and broadened Medicare reimbursement rates for advance care planning, providers and health systems are increasingly interested in developing and improving their end-of-life care protocols. Given the sensitivity and customization required for these complex service offerings, it's essential for providers to meet the highest standards of care every time.

On the forefront of innovation in the advance care planning field is Dr. Mirarchi, the medical director of UPMC Hamot's ED, a regular feature of the Care Transformation Center blog. Dr. Mirarchi leads The Realistic Interpretation of Advanced Directives (TRIAD) studies to further organizational understanding of the most pressing errors surrounding advance directives and POLST (Physician Orders for Life-Sustaining Treatment). The most recent iteration, TRIAD VIII, has been accepted by the Journal of Patient Safety for publication.

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4 things to consider when designing a patient education program

by Lindsay Conway and Samantha Freedman January 17, 2017

Medication adherence is integral to patient health outcomes, yet research reveals that more than 60% of patients misunderstood the instructions for properly taking their prescriptions immediately after their doctor's visit. Along with increased patient health risks, the health care industry incurs between $100 and $300 billion in avoidable health care costs due medication non-adherence, comprised of both avoidable hospitalizations and the additional care necessary to control disease progression.

Patient education programs are a critical step for empowering patients to take an active role in their health and wellness by taking their medications correctly. When designing a patient education program, health care leaders should consider four key questions.

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New year, new resolutions: Your population health action items for 2017

Tomi Ogundimu January 11, 2017

The rollout of MACRA and programs like CPC+ kick start a new era of care transformation in which providers have strong incentives to adopt value-based care delivery models.

Whether you're in the early stages of transformation or accelerating your shift, here are three resolutions for population health-focused organizations in 2017.

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2016's biggest surprises to accountable payments—and the path ahead

Dennis Weaver, MD, MBA January 4, 2017

With 2016 behind us, it's hard not to reflect on what a tumultuous year it was for health care. And looking ahead, 2017 seems poised to be even more eventful.

So I sat down to reflect on the biggest changes that affected accountable payments this year, as well as offer a few predictions on what to expect for value-based care this year.

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