Are all of your staff "exceeding expectations"? They shouldn't be.

We call it the "Lake Wobegon" effect—and many health care organisations suffer from it.

It's all too common: most staff receive above average performance ratings.

It's also not hard to understand why. For managers, giving staff above average ratings during annual reviews can feel a lot easier than telling a team member that they're meeting, but not exceeding, expectations.

But inflated ratings can cause problems for health care organisations. Watch our video to learn why, as well as three things you can do to address rating inflation.

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