The Emergency Care Strategy Guide

Improving Performance, Engaging Community Partners


High international relevance: This study has high applicability to health care organisations around the world that are challenged with delivering cost-effective, high-quality emergency care.

Emergency Care Strategy Guide

Organisations worldwide are facing tremendous challenges in their emergency departments. Learn how coupling internal efficiency improvements with community partnerships can greatly improve emergency care provision across your system.

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Better internal efficiency, better performance

Improving internal efficiency is one of the most important things organisations can do to meet the challenges of emergency care today. Strategies to make meaningful gains here must include three components: robust data collection and analysis; appropriate staffing through redefined roles and teams; and pathways to meet shifts in emergency department demand.

Explore tactics for improving your organisation's internal efficiency

Next opportunities lie beyond hospitals

But unfortunately, internal improvements alone won't suffice. They simply can't meet the increasing and changing demand of providing emergency care, and organisations the world over will need to find other strategies to respond to these challenges.

Increasing appropriate emergency department use remains the best way to alleviate some of this pressure. Organisations have two opportunities here: prevent unnecessary presentations and avoid unnecessary re-presentations.

Why internal efficiency improvements alone aren't enough

Reduce demand through community providers

Many complex patients find themselves in the emergency department after encountering another provider at some point in the health system. Although other care options exist, the emergency department has clearly become the default treatment option for these patients.

Working with the providers that encounter these patients can help proactively route them to appropriate care locations, freeing up the emergency department to provide acute, episodic care.

Learn how to support your community providers

Build strong community links

Reducing return visits for frequent presenters can have a significant influence on emergency department efficiency. Organisations must provide care that meets the complex needs of these patients beyond their medical concerns.

Planning for both the physical and psychosocial needs of patients must start once their emergency care begins. This increases the likelihood that patients have a seamless transition back into the community, where support services can address their needs appropriately.

Building a coordinated approach to emergency care

The future of emergency care

Ultimately, organisations should strive to combine internal and external efforts to create a coordinated system for providing emergency care to their communities.

Emergency departments have the most to gain—reduced demand, fewer inappropriate presentations, and better use of scarce resources—from a truly coordinated system.

Download the full study to:

  1. Boost internal emergency department efficiency
  2. Support community providers to mitigate emergency department demand
  3. Coordinate an emergency care system by combining both efficiency optimisation and community partnerships

Download the Study

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