1. When introducing new technology, don't forget the status quo
Too often, organizations introduce a technology solution to shake things up—but they make the mistake of not sufficiently planning out how to incorporate tools into everyday clinical practices and processes so that they influence providers' decisions at the point of care.
Preparing clinicians to serve as one-on-one training leaders is one of several implementation best practices that can make sure your new technology actually drives change. Those steps are now more important than ever, particularly when analytic tools are layered on top of EHRs—such as those that help to accurately capture patient complexity—are so critical to success under Medicare Advantage and other risk-based payment models.
2. Balance and buy-in are key
Our experience is that easier documentation of care complexity provides the most value when providers strike the right balance, redesigning their clinical workflows to make the most use of technology, yet doing so with consideration of the clinical staff's processes.
Most importantly, real improvement takes true partnership between hospitals and physicians. It’s amazing what can be accomplished when we act in the spirit of making it as easy as possible for providers to do what is right on behalf of their patients.
The same principles apply to other hospital care transformation initiatives. Technology may play a titanic role, but combining it with implementation and workflow best practices will bring the biggest and most sustainable benefits from all the work that has gone into EHR implementation and optimization in recent years.