How to get frontline staff to be more productive
Hospitals’ ability to improve cost and quality performance depends on staff at every level within the organization. But there is a troubling disconnect between expectations for the organization and those for frontline staff, Steven Berkow remarks.
Providers are increasingly held to an 'A for outcomes' standard, but continue to hand out 'A's for effort' to their frontline staff, Berkow says. So what's most successful way to align individual behavior with organizational strategy? Instill accountability—rather than hold staff accountable.
Watch Steven's video to learn four key levers for driving shared responsibility and staff commitment to organizational success, then visit the frontline accountability topic page to browse the latest best practice research, expert guidance, webconferences, and more from across the Advisory Board.