June 30, 2020

Supporters started a GoFundMe for the barista after a customer criticized him on social media and threatened to report him to the corporate office for asking her to wear a mask, in today's bite-sized hospital and health industry news from California, Ohio, and Washington.

  • California: People have raised more than $87,000 for a Starbucks barista, Lenin Gutierrez, in San Diego after a customer crticized him on social media and threatened to report him to the corporate office for asking her to wear a mask. The customer, Lynn Gilles, told Gutierrez she didn't need a mask, took a photo of Gutierrez, and threatened to call Starbucks' corporate headquarters. She later posted his photo on Facebook. People defending Gutierrez made a GoFundMe campaign for the barista, which received more than $87,000 in donations from more than 6,500 donors (Morales, New York Times, 6/27).
  • Ohio: Cleveland Clinic has named Kelly Hancock as its first chief caregiver officer. Hancock previously served as the health system's executive CNO and CNO of its main campus. Hancock in the new role will align caregiver engagement with a focus on supporting the clinic's team-based culture. She will also serve as the executive leader for the Nursing Institute and Human Resources (Coutré, Modern Healthcare, 6/26; Gooch, Becker's Hospital Review, 6/23).
  • Washington: Costco has discontinued its half sheet cakes and has no immediate plans to bring them back, the company said Thursday. The company said it was discontinuing the cakes due to the coronavirus epidemic. The company said it has "reduced service in some departments" to "help limit personal contact and create more space for social distancing." Some customers have complained about the sheet cakes being discontinued, but Costco said it will instead sell round 10-inch cakes that "seem to be resonating with [the] members" (Fazio, New York Times, 6/26).

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