June 4, 2020

Quality, safety, and patient experience: three of the key performance indicators underpinning every organization's strategic agenda. But as organizations navigate an uncertain future, many clinical leaders are trying to understand what a "new normal" will look like—and performance indicators are no exception. 

What will quality, safety, and patient experience performance look like in the future?

Given Covid-19’s impact on health care delivery, it’s clear that the way the industry defines and measures quality, safety, and patient experience will have to evolve. The question is how. 

There's no crystal ball, but we've outlined some of the changes that seem most likely:

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