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April 6, 2018

Lyft continues its dive into the health care industry, announcing partnership with Acuity Link

Daily Briefing

    Ride-sharing service Lyft is partnering with Acuity Link, a medical transportation logistics manager, to enable providers to order Lyft transportation services for patients through Acutiy Link's existing logistics software dashboard.  

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    This partnership comes less than a month after Lyft announced it was partnering with Allscripts to integrate its ride-sharing system into patients' EHRs. Lyft's partnership with Allscripts extends its service to the roughly 180,000 physicians, 45,000 physician practices, and 2,500 hospitals that use Allscripts EHR services, Lyft said.

    Details of the new partnership

    Acuity Link is a logistics company that aims to improve communication between medical transport companies and health care providers, MedCity News reports.

    Under the company's new partnership with Lyft, health care organizations that use Acuity Link's logistics software dashboard—which coordinates transportation for patients with varying needs of care, ranging from ambulance services to outpatient transit—will have the option to order a Lyft for their patients. Providers at any participating health care facility will be able to arrange a one-time Lyft or recurring, non-critical transportation for patients coming in for care or returning home. 

    According to Alex Theoharidis, the CEO of Acuity Link, the new partnership empowers the company to provide logistics services for "all modes of transportation into any health care setting." In particular, officials for Acuity Link and Lyft said the partnership would help skilled nursing facilities and nursing homes arrange transportation for patients, as those populations thus far have often relied on wheelchair van services.

    Separately, Gyre Renwick, VP of Lyft, said the partnership will allow Lyft "to reach more passengers to ensure they're able to get to and from important medical appointments as we work to cut the health care transportation gap in half by 2020." According to MedCity News, Lyft is working to cut in half the number of Americans who miss medical appointments—an estimated 3.65 million, Renwick said—because of transportation issues (Baum, MedCity News, 3/29; Miliard, Healthcare IT News, 3/29).

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