- Michigan: In the St. John Macomb-Oakland Hospital, OR staff members will strike a Tibetan gong before starting timeout—a process in which staff members take a second and make sure they're all in the right room, doing the right surgery on the right person. According to Erica Brenckle, a nurse in the hospital's cath lab and co-creator of the gong strategy, striking the gong has "improved the engagement of our staff in the cardiac cath lab, which ultimately improves patient safety" (Punke, Becker's Infection Control & Clinical Quality, 6/27).
- New Jersey: Dennis Pullin has been tapped to serve as president and CEO of the Virtua health system. Pullin succeeds Richard Miller, who after 21 years at the helm of the organization will retire this year. Pullin, who presently works as president of Medstar Harbor Hospital and as SVP of MedStar Health, will shift to his new position in the fall (Vaidya, Becker's Hospital Review, 6/27).
- Texas: Rhondula Green, a nurse from Carrollton, Texas, helped deliver a baby on a Spirit Airlines flight when Cristina Penton of Phoenix, Arizona went into labor mid-flight—and it was all caught on a now-viral cellphone video. Green delivered the infant with the help of a pediatrician who was also on board, with both of them jumping into action when a flight attendant called for medical help. The mother and baby, Christoph, are both doing well—and Green said she's considering changing her focus to labor and delivery (Fox4News, 6/27).
What do consumers want from surgical care?
Surgical care is growing more competitive while the relative importance of differentiating factors is simultaneously shifting. In turn, you may need to rethink your surgical offerings and consider competitors beyond your primary market area.
Here are 12 insights we discovered after asking nearly 2,500 consumers about their surgical care preferences.