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May 2, 2017

New CMS patient experience star ratings are out. See how hospitals fared on our map.

Daily Briefing

    See our map of hospital star ratings

    CMS on Friday updated its Hospital Compare website with new Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) summary star ratings.

    CMS' summary star rating scores hospitals on a one-to-five-star scale based on the 11 publicly reported measures in HCAHPS survey, which assesses patient experiences. The agency started assigning hospitals patient experience star ratings based on solely HCAHPS scores in April 2015. The latest update is based on HCAHPS survey data collected between July 1, 2015, and June 30, 2016.

    The patient experience summary star ratings are distinct from CMS' overall quality star ratings, which are scheduled to be updated in July. Overall star ratings are based on 62 quality measures from seven categories: effectiveness of care, efficient use of imaging, mortality, patient experience, readmissions, safety, and timeliness of care.

    How hospitals fared

    According to Becker's Hospital Review, 3,499 hospitals had an HCAHPS summary star rating as of April 28. Of those hospitals:

    • 188 received five stars;
    • 1,178 received four stars;
    • 1,493 received three stars;
    • 563 received two stars; and
    • 77 received one star.

    CMS said the star ratings aim to "enable consumers to more quickly and easily assess the patient experience of care information that is provided on the Hospital Compare website" (Punke, Becker's Hospital Review, 4/28).

    Hospital Patient Experience Star Rating Map
    View the map in full size

    Star ratings reflect HCAHPS surveys competed between July 1, 2015 and June 30, 2016, as displayed in the Hospital Compare update released on April 26, 2017.

    5 myths physicians believe about patient experience

    5 myths physicians believe about patient experience

    Excellent patient experience is a critical piece of modern medicine, reflected clearly in outcomes. And more than amenities, clean rooms, or quiet during night, the factors that most inflect patient experience all relate to communication and coordination among the care team—factors that physicians are in a unique position to influence.

    Clinician-patient communication, leadership of the care team, and support and empathy for the patient across the unit are the most important factors for success, and they're all driven by the physician as the "Influencer in Chief."

    Download the infographic

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