- Minnesota: About 80 physicians, scholars, and staff members at Mayo Clinic have ties to the countries affected by President Trump's recent executive order regarding travel from seven Muslim-majority countries. In addition, Mayo said 20 patients could be affected by the ban. In a statement, Mayo said it is "still unsure of how Mayo staff and their families who are traveling for personal reasons may be affected" (Herman, Axios, 1/30).
- North Carolina: At the University of North Carolina Hospitals, patients can be serenaded by the housekeeping staff. Housekeeping staff members formed a choir in 2014 after the department met to talk about how to boost their performance at the hospital's yearly multicultural fair. Shawn Davis, a housekeeping staff member and director of the choir, said, "When we come into a patient's rooms, the goal is not simply cleaning, the goal is also to engage with the patients, let them know we're here for them" (Asplund, Hospitals & Health Networks, 1/20).
- Pennsylvania: Researchers at the University of Pennsylvania are looking to big data as a way to keep cancer patients from having to go to the ED. According to a Penn Medicine blog post, oncologists and data scientists are looking to feed lab tests, radiology visits, and patient-reported symptoms in to an algorithm to predict when a patient is likely to visit the ED. In its current form, the formula can predict roughly one in three ED visits (Sweeney, FierceHealthcare, 1/30; Infanti, Penn Medicine blog, 1/27).
5 myths physicians believe about patient experience
Excellent patient experience is a critical piece of modern medicine, reflected clearly in outcomes. And more than amenities, clean rooms, or quiet during night, the factors that most inflect patient experience all relate to communication and coordination among the care team—factors that physicians are in a unique position to influence.
Clinician-patient communication, leadership of the care team, and support and empathy for the patient across the unit are the most important factors for success, and they're all driven by the physician as the "Influencer in Chief."