By the numbers: Hospitals with the 'best' IT departments

Healthcare IT News IDs 25 top hospital IT departments

Editor’s note: An earlier version of this article incorrectly reversed the list of best hospital IT departments. The Daily Briefing regrets the error.

Healthcare IT News this week released its third annual rankings of the best IT departments at small, medium, large, and super-sized U.S. hospitals.

This year, 171 hospitals were nominated for the 2013 "Where to Work: Best Hospital IT Departments" program and 107 hospitals qualified for consideration. Overall, 5,557 IT employees from the 107 participating facilities completed this year's 67-question online survey, which asked workers to rank the importance of their satisfaction with:

  • Day-to-day work;
  • Workplace culture;
  • Immediate work unit, team or IT department group;
  • Senior management and organizational leadership;
  • Training, professional development, and advancement;
  • Direct supervisor or manager; and
  • Compensation, benefits, and employee recognition.

The better an IT department scored in the categories most important to employees, the higher they placed in the final rankings. Of 83 eligible facilities, Healthcare IT News identified the top IT departments at "super-sized" hospitals (a new ranking), large hospitals, medium-sized hospitals, and small hospitals by staff size. In previous years, hospitals were ranked according to the number of licensed beds.

Top 25 hospital IT departments, by the numbers

The 5 best super hospital IT departments (200+ IT employees):

  1. UC Irvine Health (Orange, Calif.)
  2. Lehigh Valley Health Network (Allentown, Pa.)
  3. Henry Ford Health System (Detroit, Mich.)
  4. Ochsner Health System (New Orleans, La.)
  5. Scott & White Healthcare (Temple, Texas)

The 5 best large hospital IT departments (76-199 IT employees):

  1. Meridian Health (Neptune, N.J.)
  2. Roper St. Francis (Charleston, S.C.)
  3. JPS Health Network (Fort Worth, Texas)
  4. Cook Children's Health Care System (Fort Worth, Texas)
  5. Cancer Treatment Centers of America (Schaumburg, Ill.)

The 10 best medium hospital IT departments (26-75 IT employees):

  1. Trinitas Regional Medical Center (Elizabeth, N.J.)
  2. Saint Francis Medical Center (Cape Girardeau, Mo.)
  3. Sarah Bush Lincoln Health System (Mattoon, Ill.)
  4. Mercy Medical Center (Canton, Ohio)
  5. Intermountain Healthcare (Salt Lake City, Utah)
  6. Self Regional Healthcare (Greenwood, S.C.)
  7. Union Hospital of Cecil County (Elkton, Md.)
  8. Union Hospital (Terra Haute, Ind.)
  9. Washington Regional Medical Center (Fayetteville, Ark.)
  10. Blessing Hospital (Quincy, Ill.)

The 5 best small hospital IT departments (25 or fewer IT staff):

  1. MedStar Montgomery Medical Center (Olney, Md.)
  2. Advocate Good Shepherd Hospital (Barrington, Ill.)
  3. Thibodaux Regional Medical Center (Thibodaux, La.)
  4. Meadows Regional Medical Center (Vidalia, Ga.)
  5. Ephraim McDowell Health (Danville, Ky.)

Employee survey reveals key drivers of workplace satisfaction

In examining data from this year's survey, it's noteworthy that the workplace traits that most influence employee satisfaction were subjective factors like teamwork, supportive co-workers, and good communication, according to project editor Mike Moran. Conversely, more pragmatic factors such as financial compensation and satisfaction with benefits and performance reviews were less important.

However, respondents did indicate a few concerns with management. Generally, IT staff felt their supervisors fell short of keeping them up-to-date date on federal requirements and incentives, and many said that they were disappointed with their organizations' lack of funding for continuing IT education (Moran, Healthcare IT News, 10/1).

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