Ambulatory Patient Access to Care

Our consulting approach

Patients’ choice about where and from whom they receive care is in their hands now more than ever before. To solve for access, health system and medical group leaders must look both internally at operations and externally at the market to ensure the care their organizations provide is convenient, coordinated, and seamless—or risk losing patients to local competitors.

With so many processes and stakeholders involved in creating an access-oriented organization, solving for patient access must be a multidisciplinary effort with an approach that spans key functions.

How we help

Patient access and navigation is impacted by a host variables across the health system—from scheduling and appointment capacity, to physician productivity and facility design. Our experts work with health system leaders across the country to identify roadblocks, and develop a coordinated, cross-continuum strategy to promote a seamless patient experience, and improve access across the system. In doing this, we look at areas that impact the system’s strategy and operations such as clinical and consumer analytics, network inclusion, practice staffing, and data to support decision making.

Our services are designed with partnership in mind, and we make it our mission to arm your team with the knowledge and skills needed to maintain results and continue making progress long after our exit, working with you on strategy development and implementation.

Our experts

Ayal Bitton
Senior Engagement Manager
Ayal is a Senior Engagement Manager within Advisory Board Consulting, focusing specifically on revenue management and patient access. Drawing on more than 10 years of health care experience, he plays an integral role in engagements overseeing revenue cycle improvements, including the management of patient information and business processes for health system-sponsored, multispecialty physician practices. More

Duane Reynolds
Senior Engagement Manager
Duane Reynolds, MHA, brings more than 15 years of experience to his role as Senior Engagement Manager for Advisory Board Consulting. In this role, Duane provides members with leadership and insight gathered from his operational and strategic experience with internationally recognized academic and community health systems. Duane possesses a strong technical knowledge in health system change, academic medicine, physician practice operations and financial strategy. More


Hear how we can help your organization

Request a session with one of our experts to hear about how we can help you improve patient access to care. Speak with our experts.

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