YOUR PATIENTS RESOURCE LIBRARY

Ensure equitable biopsychosocial care for all patients

Overview

Inequities in care delivery and patient outcomes is a moral issue that can impact the functioning and outcomes of hospitals and health systems. Health disparities in a provider’s patient population can result in legal risks, accreditation failures, lower quality and HCAHPS scores, avoidable utilization, and increased total cost of care. And damaged consumer confidence and brand equity.

Health disparities are typically the result of (1) inequitable care delivery and (2) the impact of unmet social needs. A diverse workforce and an inclusive culture are important first steps towards improving the equity in care delivery, but it’s not enough. All staff members must be able to care for all patients, but all staff members are at risk of relying on cognitive shortcuts in high stress situations. And even if staff do build trusting, patient-centered relationships, they can’t make much clinical headway if patients face non-clinical barriers to health, which can account for up to 50% of health outcomes.

The first step to offering equitable care to all patients is to engender organization-wide cultural humility. Culturally-responsive care builds trust with marginalized patients and enables care teams to meet a range of diverse and intersectional needs. Cultural humility requires an in-depth understanding of structural inequities and how they manifest in patient-provider relationships.

Get up to speed on cultural humility

Our Take

The Case for Cultural Humility

March 5, 2021

20 Minute Read

Cheat Sheet

Health Disparities at the Point of Care

April 22, 2021

10 Minute Read

Cheat Sheet

Implicit Bias

July 20, 2020

5 Minute Read

Cheat Sheet

Incorporating Inclusive Language

January 25, 2021

10 Minute Read

Ensure that your staff has patient engagement basics in place

Cheat Sheet

Trauma-Informed Care

July 17, 2020

5 Minute Read

Cheat Sheet

Motivational interviewing

June 18, 2020

5 Minute Read

Toolkit

Case Study

Develop a social determinants of health plan

Cheat Sheet

Disparity in Data

June 1, 2020

5 Minute Read

Picklist

Emerging Idea

Health Equity Index

March 8, 2021

15 Minute Read

Case Study

How ProMedica scaled up SDOH interventions

January 25, 2021

20 Minute Read

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