"At first, they thought it was anxiety"

Topics: Nursing, Patient Experience, Quality, Performance Improvement, Service, Patient-Focused Care, Methodologies


with Jennifer Stewart

October 16, 2012  |  Nursing Executive Center

The Power of High-Impact Patient Storytelling

Empathetic caregivers who focus on their patients as people—not just as their clinical presentation—are the foundation of a great patient experience. Caregivers need to understand what it's like to receive care and effectively convey that empathy to patients.

See firsthand how sharing patient stories can be a simple, yet powerful way to cultivate caregiver empathy. Watch Melissa Thomason, a patient and family advisor at Vidant Health, as she shares her life-changing experience.

To learn more about how you can instill this practice at your institution, see "High-Impact Patient Storytelling" in the Center's study, Enhancing the Patient Experience, or download the "Patient Story Capture" tool in The Patient Experience Toolkit.

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