Looking Past a Patient's Clinical Presentation
When caregivers don't have the opportunity to relate to their patients as unique individuals, the patients notice.
Michael Barnes, a former patient and current patient and family advisor at Vidant Health, shares how patients can feel when a caregiver fails to look past their clinical presentation and get to know them as a unique individual.
To learn specific practices for cultivating caregiver empathy, see the Center's study, Enhancing the Patient Experience, or download tools from "Cultivating Caregiver Empathy" in The Patient Experience Toolkit.
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