Redesigning the Primary Care Clinic

Rethinking Workflow, Clinic Design, and Access Points to Extend Care Team Reach

redesigning primary care clinic

In the primary care clinic of the future, patients will work with teams of providers to address preventive and chronic care needs, and multidisciplinary care teams located at tiered access points will help patients develop personalized care plans for ongoing management.

This study offers seven strategies for redesigning your primary care clinic and access strategy to advance this goal.




Reorient clinic workflow and design

Within the clinic itself, transforming primary care delivery requires two things: maximizing care team time and engaging patients in their care.

The first five steps in this study will help you reconfigure the primary care office to provide collaborative care that optimizes physician time and the patient experience:

  • Standardize clinical processes to maximize patient-team interactions
  • Design collaborative spaces to support team-based care delivery
  • Reevaluate registration to maximize in-person time and clinic space
  • Foster engagement using patient-centric exam rooms
  • Redeploy space for patient education

Expand convenient access beyond the clinic

Primary care increasingly extends beyond the four walls of the clinic into patients' everyday routines. To maximize primary care's efficacy while appealing to patients' new demands for convenience, medical groups must offer additional access points that engage patients between primary care visits.

The last two strategies in this study will help you do just that:

  • Augment routine office visits with virtual access points
  • Support ongoing management by leveraging existing technology

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