Alicia Daugherty, Marketing and Planning Leadership Council
Health care reform and delivery system changes make garnering patient engagement and the elevating the patient experience even more critical to a hospital’s success. To learn more about what industry leaders are doing to address these imperatives, Council researchers recently attended Cleveland Clinic’s second annual patient experience summit, Empathy and Innovation. The three-day session contained both high-level insights and specific tactics to improve the patient experience and place the patient at the center of care delivery. Here, we have compiled five insights from the presentations.