How can facility design improve the patient experience?

A Q&A with BSA LifeStructures

Russell DavisRussell Davis, Managing Director

With reimbursement partly determined by scores earned through the Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) survey, hospital leaders are increasingly paying more attention to patient satisfaction.

To meet the demands of this pay-for-performance environment, leaders are looking to improve every aspect of the patient experience.

Gary Vance, principal and director of national health care, and Terry Thurston, director of health care operations planning, from the architecture and engineering firm BSA LifeStructures, carefully analyzed the HCAHPS survey to consider how facility design impacts patients’ perception of care. Their report, Designing for Results, offers possible design solutions to improve scores on eight HCAHPS survey questions.

After reviewing Designing for Results, I sat down with Gary and Terry to learn more about the role of facility design in enhancing patient satisfaction.

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