Care Transformation Center Blog

The insights, tools, and resources you need to take on population health management

3 pitfalls to avoid in pursuing pharmacy systemness

Regina Lohr March 23, 2017

Pharmacy systemness is such a hot topic these days, and that makes working in this space especially fulfilling. It's a unique privilege to walk alongside pharmacy executives from around the country on their journeys toward systemness—to hear their stories of reducing costs, improving care reliability, and growing revenue streams by streamlining and better coordinating medication management across the enterprise. 

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Managing risk can be straightforward with these three steps

John Kontor, MD March 20, 2017

Providers are under significant pressure to prepare for and participate in risk-based payment models. More and more patients will be covered by Medicare Advantage and cared for by providers participating in Medicare ACOs. 

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4 ways hospitals can provide transportation assistance to drive access improvements

by Tomi Ogundimu and Darby Sullivan March 13, 2017

For population health services to be effective, patients must be able to access the care offered—which can be a particular challenge for low-income or rural patients.

Innovative organizations recognize this significant roadblock to care and have started developing low-cost, accessible transportation services for patients.

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The patient engagement prescription you may be missing

by Sean Donohue March 3, 2017

Patients with low levels of health literacy cost the health system nearly twice as much as proficient patients. And patient education can be a challenge, given that one in five adults struggle to comprehend written or numerical instruction.

To achieve better outcomes, it's critical that frontline staff factor in patient literacy when crafting care plan communication. 

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Struggling to keep entry-level staff engaged? Try a performance-based career ladder.

by Colleen Keenan, Pharmacy Executive Forum February 23, 2017

Recruiting highly skilled entry-level staff is tough as it is, but retaining those employees often proves just as tricky. Utilizing an early-tenure career ladder can help you engage your entry-level employees to keep them advancing toward the top of their role.

My colleagues in Advisory Board's HR Advancement Center have identified three main steps that your organization needs to keep in mind when creating career ladders.

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The key to medical neighborhood success? Care compacts.

by Darby Sullivan February 16, 2017

The patient-centered medical home can go only so far in providing comprehensive, coordinated care. To extend the positive elements of the medical home beyond primary care, you need medical neighborhoods—but there are significant communication barriers between PCPs and specialists that must be overcome for the neighborhood model to work.

Fortunately, care compacts provide the mechanism for addressing challenges such as poor feedback loops or collaborative care planning.

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8 resources to jump-start your care variation reduction strategy

by Jenny Moran and Samantha Hunter February 10, 2017

It goes without saying that 2017 is off to an interesting—and unpredictable—start. New executive orders from Washington are coming in fast and furious, and the future of the Affordable Care Act (ACA) continues to hang in the balance.

Despite the current climate of unpredictability, it's clear that providers should continue to focus on reducing unwarranted care variation to improve quality and accelerate financial gains. That will require organizations to have an effective physician alignment strategy, define care pathways, and embed them into daily workflow to ensure easy and accurate follow-through.

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How one hospital reduced avoidable ED visits—by telling patients 'I told you so'

by Petra Esseling February 2, 2017

Better managing avoidable emergency department utilization is a must-do strategy for every care transformation leader.

Patients visit the ED with primary care-treatable needs for a range of reasons. Sometimes education about the right site of care can get patients to choose a more appropriate treatment setting. But for those who choose the ED based on the incorrect assumption that it's always quicker and that the providers are more skilled, education often isn't enough.

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