Care Transformation Center Blog

The insights, tools, and resources you need to take on population health management

4 things to consider when designing a patient education program

by Lindsay Conway and Samantha Freedman January 17, 2017

Medication adherence is integral to patient health outcomes, yet research reveals that more than 60% of patients misunderstood the instructions for properly taking their prescriptions immediately after their doctor's visit. Along with increased patient health risks, the health care industry incurs between $100 and $300 billion in avoidable health care costs due medication non-adherence, comprised of both avoidable hospitalizations and the additional care necessary to control disease progression.

Patient education programs are a critical step for empowering patients to take an active role in their health and wellness by taking their medications correctly. When designing a patient education program, health care leaders should consider four key questions.

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New year, new resolutions: Your population health action items for 2017

Tomi Ogundimu January 11, 2017

The rollout of MACRA and programs like CPC+ kick start a new era of care transformation in which providers have strong incentives to adopt value-based care delivery models.

Whether you're in the early stages of transformation or accelerating your shift, here are three resolutions for population health-focused organizations in 2017.

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2016's biggest surprises to accountable payments—and the path ahead

Dennis Weaver, MD, MBA January 4, 2017

With 2016 behind us, it's hard not to reflect on what a tumultuous year it was for health care. And looking ahead, 2017 seems poised to be even more eventful.

So I sat down to reflect on the biggest changes that affected accountable payments this year, as well as offer a few predictions on what to expect for value-based care this year.

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Two tips for effectively communicating pharmacy's strategic value to the C-suite

by Colleen Keenan December 12, 2016

The pharmacy function within the hospital is undergoing a transformation. As a result, pharmacy leaders are continually making the case to their C-suite for expanded pharmacy investment in order to advance health system goals.

At the 2016 Pharmacy Executive Forum Fall Summit, the Advisory Board's Talent Development team led an interactive presentation on how to best accomplish this goal. In case you missed it, here is a summary of the presentation's main takeaways.

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Five areas where your diabetes program may be falling short

Rebecca Tyrrell December 6, 2016

Diabetes management has long been a hot topic, but shifting demographics, increasing disease prevalence, and reimbursement tied to chronic care outcomes require systems to improve and expand chronic care management efforts. As a result, even organizations with well-established diabetes programs are seeking advice for pinpointing improvement opportunities.

Our recent research highlights five areas organizations often fail to adequately support as programs scale across the continuum.

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3 phases of establishing pharmacy systemness

by Molly Stein November 30, 2016

A show of hands from pharmacy executives from across the nation confirmed what we have felt to be true for leaders tasked with establishing pharmacy systemness. Though many pharmacies are part of a health system by name, their daily reporting and operations often remain separate and out of sync.

This is not surprising. Implementing a system strategy can take years or decades, even when it is well planned. Persistence and a deliberate approach to change distinguish those system-level pharmacy programs that have made the most progress.

As leaders work to form a cohesive system, they typically move through three phases, which we look at in more depth below. However, I also want to note that in many cases, systems may go through these phases multiple times, such as when systems change leadership or implement system-wide quality or cost initiatives. But each iteration typically represents another step toward systemness.

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4 key questions to ask when building your retail pharmacy strategy

by Samantha Freedman November 18, 2016

In our conversations with members across the nation, we have learned that retail pharmacy strategy often takes a backseat to other institution- and system-wide priorities.

Many of our members have inherited an established retail pharmacy or have been tasked with implementing one on short notice. Neither instance gives our pharmacy leaders the time to think critically about retail pharmacy's role in organizational goals or to identify the features and services that will drive prescription volumes.

Retail pharmacy not only has the potential to bring in new revenues, but it also addresses many core challenges in care delivery including medication management, care continuity, and the patient experience. Regardless of your existing pharmacy infrastructure, now is the time to evaluate your retail pharmacy strategy to maximize these benefits.

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Fighting an uphill battle with physician alignment? You're not alone.

Dennis Weaver, MD, MBA November 17, 2016

I had the pleasure of connecting with physician executives from across the country at Advisory Board's recent Chief Clinical Executive Summit. The conference was abuzz with discussions about strategies—and challenges—for reducing unnecessary care variation. And one of the main focal points of the conversations was engaging physicians in reducing clinical variation, which also happened to be the number one concern among C-suite hospital executives according to a 2016 Health Care Advisory Board poll.

Coming out of the Summit, two themes struck me as being top of mind for most of the physician executives I spoke with.

First, clinical executives are feeling a lot of pressure to make progress on their quality and clinical efficiency initiatives—and fast. Second, they're concerned about their ability to engage physicians in these initiatives. As I've said before—aligning with physicians requires appealing to their hearts, minds, watches, and wallets. So let me tell you what I've seen work effectively to do just that.

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