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April 13, 2018

US News will add patient experience ratings to your physicians' profiles

Daily Briefing

    U.S. News & World Report on Tuesday announced that it has partnered with Binary Fountain—a company that provides patient feedback management solutions—to publish patient experience ratings on U.S. News' physician profile pages.

    Details on update

    U.S. News said the effort is intended to help consumers "compare physicians and … make more informed health care decisions."

    According to a release, individuals using U.S. News' Doctor Finder website "will now have the ability to access an overall patient satisfaction rating, alongside as many as 10 individual patient experience metrics related to common topics that prospective patients care about when choosing a new provider." The ratings incorporate patients' input on metrics "such as good communication, clarity of instructions, provider's attitude, and follow-up," the release stated. U.S. News said it will add the data to its physician profiles over the next several months.


    Chad Smolinski, chief product officer at U.S. News, said, "In the age of health care consumerism, patient experience information has become a crucial piece of information for patients and families when choosing a physician." He continued, "Our collaboration with Binary Fountain allows U.S. News to expand the breadth and depth of relevant, trusted data we can provide to patients while searching for a new doctor."

    Ramu Potarazu, president and CEO of Binary Fountain, said, "We are excited to partner with U.S. News to further enhance their doctor profile pages with patient experience ratings, delivering industry-leading insights, data, and analytics on thousands of doctors across the country." Potarazu added, "We are confident that our patient experience ratings will further strengthen the patient voice and empower consumers to make better informed decisions, based on doctors' previous track records" (Knowles, Becker's Hospital Review, 4/10; U.S. News & World Report release, 4/10).

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