Surgical teams at Children's National Medical Center in Washington, D.C., have started sending real-time updates to families whose children are undergoing surgery in an effort to improve communication and ease anxiety.
The 283-bed hospital began testing the text-message program, called MyCareText, in March 2012, and recently rolled it out to all pediatric patients receiving outpatient procedures.
"By providing real-time text updates to families through the surgery, we can communicate more efficiently, and hopefully help alleviate some of their concerns during their time as Children's National," says Rahul Shah, the hospital's medical director of perioperative surgeries.
According to a hospital release, the service is available in English and Spanish (LeFave Grace, Modern Healthcare, 9/5 [subscription required]; Children's National release, 9/5).
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