Downers Grove, Ill.-based Advocate Good Samaritan Hospital has won the 2010 Malcolm Baldrige National Quality Award, the nation’s highest presidential honor for innovation and performance excellence.
The award—announced by U.S. Commerce Secretary Gary Locke—was first established in 1987 and is bestowed to a handful of organizations that are judged to be outstanding across seven areas, including strategic planning, customer focus, measurement, analysis and knowledge management, workforce focus, process management and results. According to a spokesperson for the U.S. Commerce Department's National Institute of Standards and Technology, which issues the awards, Good Samaritan was the only health care organization to win the award out of 54 health care applicants. Just seven businesses overall were named Baldrige Award winners in 2010.
According to the Baldrige release, Good Samaritan is a "nationally recognized leader in health care providing superior services in cardiology, gastroenterology, stroke care, women's health, and behavioral health." The release identified a range of strengths for the hospital, including:
Excellence in many process measures for clinical outcomes: The hospital's risk-adjusted mortality rate declined from 0.55 in 2007 to 0.42 this year. Furthermore, the percentage of pneumonia patients who receive blood cultures before receiving antibiotics increased from 96% in 2006 to 100% last year.
Consumer attachment: Patient satisfaction exceeded Press Ganey's top-decile ratings for inpatient, outpatient and emergency care. The hospital's patient loyalty scores, meaning how likely they are to recommend Good Samaritan, were near the top-decile level.
Cohesive engagement strategies: Using a 12-step process to identify factors that influence workforce engagement and satisfaction, the hospital systematically determines organizational and departmental strategies for improvement.
Community support: The hospital actively supports its surrounding communities with a systematic process for planning and execution that has allowed it to increase the number of health event services from 1,278 to 14,222 from 2007 to 2009. Furthermore, Good Samaritan's community outreach programs include screenings, lectures and free wellness services throughout the year.
Ongoing financial strength: The hospital has received an AA-bond rating and reported a net operating margin of 7.39% in 2009. Between 2006 and 2009, Good Samaritan more than halved its malpractice insurance expenses, which fell from $12 million to $5 million.
Medrad also wins 2010 award
For the second time, MEDRAD, a Warrendale, Pa.-based medical device manufacturer, has been recognized as a Baldrige award winner. The company also was selected in 2003.
According to the Baldrige release, MEDRAD has developed a program to capture, monitor and recognize employees' improvement ideas. MEDRAD also develops organizational strategies under a three-part process that approaches systematic planning using an annual, five-year and ten-year horizon (NIST release, 11/23; McKinney, Modern Healthcare, 11/23 [subscription required]; Swasko, TribLocal, 11/23).