In addition to these trends, nonprofit, tax-exempt hospitals are facing increased scrutiny. Last year, CMS started its three-year phase-in process for how it will change payment for uncompensated care with increased audits. And in February 2019, Senate Finance Committee Chair Chuck Grassley (R-Iowa) announced his renewed push for oversight of nonprofit hospitals.
Together, these two changes will ignite a focus on the efficacy of charity care policies, placing the onus on providers. As a result, the Revenue Cycle Advancement Center is updating our research on charity care—and we'd like your help answering the following questions:
- When did your organization last update your charity care policy?
- If applicable, what led your organization to update your policy?
- How is your policy communicated to patients?
Please take a moment to let us know:
What patients want in billing and collections
Follow the patient financial journey, from pre-care through billing and collections. Learn a patient's questions and fears that arise at each step, and what tools and support your revenue cycle program must proactively provide.
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