The underlying reason? Challenges accessing ambulatory care. One-quarter of adult Medicaid enrollees report using the ED because other lower-acuity sites of care are not open. Similarly, 34% of Medicaid enrollees report barriers in finding a doctor or delays in getting needed care.
Population health managers must find ways to strengthen access to ambulatory services for Medicaid patients. Here are three ways some providers are doing so:
1. Partner with existing community clinics
Depending on market dynamics, the most effective way to provide ambulatory access to Medicaid patients may be to partner with someone else in the community who already serves that population, such as a federally qualified health center (FQHC).
However, population health leaders should recognize that partnership does not simply mean diverting patients. Rather, effective partnerships include direct and indirect support for the community clinic's activities (e.g., high- value social support programs), as well as strategies to aid expansion of specialty care capabilities that community clinics often lack.
2. Establish own Medicaid-focused clinic
Diverting patients to a community-based provider may not be feasible if there isn't a good partner in the market. In that case, providers such as Catholic Health System have chosen to create their own Medicaid-focused primary care clinics.
However, because regulatory restrictions generally prevent hospitals from operating FQHCs, such clinics do not qualify for enhanced Medicaid reimbursement. So, before taking this step, health systems should carefully consider the economic realities of this investment. Many who choose to invest in Medicaid clinics do so primarily to reduce unnecessary ED costs.
3. Bolster Medicaid access across existing practices
Finally, providers will likely find that even if they use the above options, geographic realities, patient preferences, or other market-specific factors mean they are still treating at least some Medicaid patients within their existing physician practices. To ease access difficulties in doing so, some providers choose to mandate minimum Medicaid panel sizes for PCPs. Taking steps to reduce no-show rates is also particularly important for this population.