In case you missed it, below are excerpts of posts from the Care Transformation Center on how OSF HealthCare slashed 500 hours of reporting time in one year by overhauling their reporting process, plus our experts' take on three steps to improve OPPE reporting.
For more on how organizations have improved their OPPE process, check out our library of six case studies.
Gaining control of the OPPE process: A Q&A with OSF HealthCare
By Sandra Schrauf and Ashley Blessing
OSF HealthCare—an 11-hospital system based in Peoria, Illinois—started out like many other health care organizations when it came to meeting the Joint Commission's OPPE mandate. It was difficult for each of its facilities to come together as a system, since they had different OPPE labor-intensive processes in place—most of which focused on "checking the box," rather than the real intent of OPPE: engaging physicians in their performance.
But two years ago, with a Joint Commission review coming up, OSF HealthCare's leadership knew they had to make changes to their process, and fast. We recently sat down with two members of OSF HealthCare's staff that were essential to the system's success—Dr. Ralph Velazquez, Ministry Chief Medical Officer, and Diana Webb, Provider Performance Reporting Program Manager—to ask them about their process, the impact it's had on physicians, and how they were able to slash 500 hours of reporting time in just one year.
3 steps to cutting down on 100s of pages of paperwork
By Veena Lanka and Anna Johnston
Despite OPPE's very worthy goals, most providers have found its annual reporting requirements the administrative burden it places on clinical staff to be at best, frustrating, and at worst, unbearable.
One organization Advisory Board worked with spent 92 days a year manually creating, screening, reviewing, and filing OPPE reviews, which amounts to 920 days total across the last decade. That number might sound shocking, but in our experience it's pretty close to average for organizations that struggle with a manual review process. And after spending such a large amount of time creating and filing reviews, it's hard to find additional time to work with physicians individually on performance improvement—which misses the original intention of OPPE.
So how do providers avoid becoming mired in paperwork and stalled on tedious administrative tasks? In our observations over the past 10 years, we've found the following three-step process works best when trying to streamline and improve OPPE reporting:
- Step 1: Choose hospital-wide and specialty-specific metrics
- Step 2: Develop a clear, concrete review process
- Step 3: Share data on an ongoing basis
Your OPPE questions, answered
Download this resource to get answers to frequently asked questions about your Ongoing Professional Practice Evaluation (OPPE) reports.