What is 'Frontline Accountability'?
Steven Berkow explains the difference between instilling accountability and holding staff accountable—and four ways to get staff invested in organizational goals.
More in this video series
Research
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Jan. 13, 2013 | Study | HR Investment Center
Access a two-part framework and 17 best practices to drive staff investment in key organizational goals.
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Sept. 20, 2011 | Study | Nursing Executive Center
15 best practices to enhance frontline nurse investment in key organizational goals.
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May 24, 2011 | Toolkit | Nursing Executive Center
Access seven exercises to teach frontline nurses to deliver timely and effective peer feedback.
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Expert Insights
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July 16, 2012 | Expert Perspective | Nursing Executive Center
The Journal of Nursing Administration recently featured our three-part framework for strengthening frontline nurse investment in organizational goals.
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March 13, 2012 | Expert Perspective | HR Investment Center
Four key steps for creating a culture of frontline accountability, where staff feel responsible for their own tasks as well as greater organizational performance.
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Sept. 29, 2011 | Expert Perspective | Nursing Executive Center
Jennifer Stewart introduces the Center's study, Instilling Frontline Accountability, which provides 15 best practices to help enhance individual frontline staff investment in organizational goals.
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Multimedia
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Infographic | HR Investment Center
See how you can address five common challenges to instilling frontline accountability.
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Video | Nursing Executive Center
Jennifer Stewart discusses how to ensure each frontline nurse feels responsible not only for the outcomes of his or her patients but also for the overall success of the organization.
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Video | Leader Development
Lisa Blosser and Pamela Porter discuss the workshop Instilling Accountability—designed to guide leaders in empowering their staff to reach the highest levels of performance.
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Video | Frontline Impact
Frontline staff from hospitals across the country describe the experience of participating in the Frontline Impact program and leading a performance improvement project.
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On-Demand Webconference | HR Investment Center
Learn key lessons for creating greater individual line-of-sight and using structural, social, and personal levers to instill accountability at the front line.
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On-Demand Webconference | HR Investment Center
Phyllis Zappala, VP of HR at Danbury Hospital, shares key lessons and implementation guidance for adopting a quantitatively-driven frontline performance management system.
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On-Demand Webconference | Employee Engagement Initiative
Review key drivers of frontline nurse engagement and best practices from highly engaged institutions, including results from the Advisory Board Nurse Engagement Survey
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