Hitting the metric but missing the point
The pitfalls of focusing improvement efforts on Key Performance Indicators
Commentary from Mike Wagner, Chief Teaching Officer
with Mike Wagner
In this continuation of our ongoing profile of counter-intuitive leadership insights, Mike Wagner discusses why organizations that manage improvement efforts solely according to key performance indicators (KPIs) are likely to constantly struggle to maintain high performance. He reviews the three common pitfalls leaders encounter and describes why KPI standards should become your baseline for care rather than your end goal. This material comes from our Talent Development research and consultative work.
Additional analysis & support
Learn more about our talent and leader development work.
For more information
Receive more information our talent and leader development work.