Get your people ready for value-based purchasing

CMS's value-based purchasing rule has given hospitals a direct financial incentive to make service excellence a top priority. During this webconference, Managing Director Catherine Ewell discusses how you can engage your staff to produce measurable gains on HCAHPS and other service metrics, even during the switch from pay-for-reporting to pay-for-performance.

Learn how to:

• Engage managers and staff in identifying and addressing the underlying drivers of patient satisfaction;
• Enable employees to act upon the service improvement opportunities they see on a daily basis; and
• Achieve meaningful, quantifiable, and most importantly, sustainable outcomes.

This material comes from our Talent Development research and consultative work.

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