“I think the perception by senior management today is that this investment has been very much worthwhile really for two reasons. One, is that it has given us bench strength to draw upon for future promotions and hires, but I think as we have looked at the role of the frontline worker and what we really expect, we found that the leadership skills are a critical component.”
——Doug Dorman
“This whole program has created an atmosphere where staff feel engaged and more supported by their colleagues, as well as empowered to really help to develop systems that really work for us.”
—Maria Kozalka
“Leadership at the front line is not something that happens by accident. We recognized a number of years ago how important leadership is to get the work done and to carry out our mission every day. If we don’t support that, we’re never going to grow as an organization and find that next level of leaders who are willing and able to take on greater roles and responsibilities.”
—David Stark, FACHE, Executive Vice President and Chief Operating Officer Iowa Health–Des Moines
“It’s really important for us as an organization to make that investment in developing all of our new and upcoming young leaders so that they will be prepared to lead us in the future. This program has re-infused my executive team with the possibilities and potentials of those young leaders who are coming up behind us, and that’s been very exciting for us.”
—Marilyn Dubree MSN, RN, Executive Chief Nursing Officer
“Our students have just blossomed and love the challenge of learning something new. When they go back and apply the principles at the bedside or in their leadership role on the unit, they feel more confident. I think they have the tools to do their job better and they look forward to being more of a lifelong learner.”
—Jane Swaim, MS, RN, Vice President of Nursing St. Elizabeth Medical Center
“The [Frontline Impact program] developed my leadership skills to extend beyond my unit boundaries and allowed me to elevate the level of patient safety at Arkansas Children’s Hospital. The Center gave me the resources to reach outside my comfort zone and take on a major hospital initiative.”
—Julie Burnley
“Anyone can be a leader. Your supervisor and manager can’t solve all the problems. So when you see a problem, you need to start looking for something that you can do to help.”
—Paula Brummett
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