How are you improving your patients’ experience?

on May 15, 2013  |  Permalink  | Comments (1)

Topics: Oncology, Service Lines, Quality, Performance Improvement, Patient-Focused Care, Methodologies

According to preliminary data from our Patient Experience Quick Poll, over half of all cancer programs provide cancer patients with a dedicated phone line to call if they have urgent symptom needs and almost a quarter have hired clinicians just to treat patients with urgent symptom needs. 

How are you improving your patients’ care experience?

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How are you improving your patients’ experience?

How can we make dissatisfied cancer patients happier?

on May 10, 2013  |  Permalink

Topics: Oncology, Service Lines, Patient Satisfaction, Quality, Performance Improvement

Lauren Stentz, Oncology Roundtable

One out of every four cancer patients is dissatisfied with his or her care, according to a recent national survey conducted by the Cancer Treatment Centers of America (CTCA). The survey suggests that disparities between a patient’s expectations and the care they receive strongly impact the patient’s satisfaction, regardless of care outcome.

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How can we make dissatisfied cancer patients happier?

Mayo study suggests higher benchmarks needed in colorectal screening

on April 22, 2013  |  Permalink

Topics: Oncology, Service Lines, Clinical Technology, Screening and Prevention, Methodologies, Performance Improvement

Lauren Stentz, Oncology Roundtable

Physicians should find significantly more polyps during screening colonoscopies than national benchmarks suggest, according to a recent Mayo Clinic study. With the increasing prevalence of high-definition colonoscopy technology, Mayo researchers believe that national standards need to be reevaluated.

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Mayo study suggests higher benchmarks needed in colorectal screening