on May 10, 2013 |
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Topics: Oncology, Service Lines, Patient Satisfaction, Quality, Performance Improvement
Lauren Stentz, Oncology Roundtable
One out of every four cancer patients is dissatisfied with his or her care, according to a recent national survey conducted by the Cancer Treatment Centers of America (CTCA). The survey suggests that disparities between a patient’s expectations and the care they receive strongly impact the patient’s satisfaction, regardless of care outcome.
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How can we make dissatisfied cancer patients happier?
on January 25, 2013 |
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Topics: Patient Satisfaction, Quality, Performance Improvement, Service, Oncology, Service Lines
Manasi Kapoor, Oncology Roundtable
Set to launch early this year, the Cancer Assessment of Healthcare Providers and Systems (Cancer CAHPS) will be the first ever standardized tool designed to measure the quality of cancer patients’ experience.
The patient experience has taken on new importance for hospitals since it was incorporated into Medicare’s Value-Based Purchasing program. Consequently, many are wondering if cancer CAHPS will follow suit and be incorporated into the growing list of measures that are part of the PPS Exempt Cancer Hospital Quality Reporting program.
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Will you be paid based on your patient experience?
on October 19, 2012 |
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Topics: Oncology, Service Lines, Quality, Performance Improvement, Patient Satisfaction, Outcomes
Manasi Kapoor, Oncology Roundtable
With the move toward value-driven payment models, financial performance will be tied to care quality and patient outcomes. Research has shown that engaged patients are more likely to adhere to treatment guidelines and have better health outcomes, and oncology is no different. The proliferation of oral chemotherapeutics has elevated the need for active patient engagement to ensure compliance and appropriate management of side effects.
While engaging patients has always been a top priority, risk-based payment models mean that there are also have the financial incentives to support these goals. It's nice to be paid for something providers already care about, but creating a structured, robust system to support that goal is challenging.
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Crafting care plans with patients in mind
