Deirdre Fuller, Oncology Roundtable
According to preliminary data from our Patient Experience Quick Poll, over half of all cancer programs provide cancer patients with a dedicated phone line to call if they have urgent symptom needs and almost a quarter have hired clinicians just to treat patients with urgent symptom needs.
How are you improving your patients’ care experience?
How are you improving your patients’ experience?
Lauren Stentz, Oncology Roundtable
One out of every four cancer patients is dissatisfied with his or her care, according to a recent national survey conducted by the Cancer Treatment Centers of America (CTCA). The survey suggests that disparities between a patient’s expectations and the care they receive strongly impact the patient’s satisfaction, regardless of care outcome.
How can we make dissatisfied cancer patients happier?
Manasi Kapoor, Oncology Roundtable
Set to launch early this year, the Cancer Assessment of Healthcare Providers and Systems (Cancer CAHPS) will be the first ever standardized tool designed to measure the quality of cancer patients’ experience.
The patient experience has taken on new importance for hospitals since it was incorporated into Medicare’s Value-Based Purchasing program. Consequently, many are wondering if cancer CAHPS will follow suit and be incorporated into the growing list of measures that are part of the PPS Exempt Cancer Hospital Quality Reporting program.
Will you be paid based on your patient experience?