Service Line Transformation

About This Blog

Welcome to the Marketing and Planning Leadership Council’s blog, Service Line Transformation. This blog serves as the primary communication channel for our Service Line Transformation Initiative, a special multi-year research effort dedicated to helping organizations prepare key service lines for risk-based payment. We will address challenges ranging from growth strategy innovations for key services lines to chronic care strategy, service line leadership, innovative approaches to service line marketing, and more.

For more information on the Service Line Transformation Initiative, or to send us questions, comments, or leads on innovative service line and care delivery models, please email Eric Sanford.

Recent Posts

Partnerships 2.0

on December 3, 2012  |  Permalink

Topics: Marketing, Planning, Strategy, Market Trends, Accountable Care, Mergers and Acquisitions, Health Systems, Service Lines, Regionalization and Networks

Leah Reidy

Although traditional M&A activity remains strong, smaller provider organizations tell us they are exploring more innovative partnerships to protect and grow market share. They’re establishing partnerships for three main reasons:

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Partnerships 2.0

Marketing and patient communication in an ACO

on September 14, 2011  |  Permalink

Topics: Marketing, Accountable Care, Market Trends, Strategy, Payer and Regulatory Policy, Consumer Marketing

The decision to become an ACO and participate in Medicare’s Shared Savings Program is not one to take lightly given the major challenges the model presents in terms of patient loyalty, quality, performance, etc.

The ACO model also carries significant implications for marketing departments. Organizations that choose to participate in the Shared Savings Program will need to carefully monitor efforts to communicate with patients, including marketing efforts, to ensure compliance with program requirements. In its proposed rule for the Shared Savings Program, Medicare proposes to require that any materials or activities that communicate to patients the organization’s participation in shared savings must be pre-approved by Medicare. This includes mailings, outreach events, marketing materials, and webpages. It applies equally to materials intended for communication with providers. In addition, any changes to approved materials would require reapproval.

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Marketing and patient communication in an ACO